The Future of Support is Here
Restrictions are winding down and life has started to return to normal (in person CiderCon 2022 anyone?). Although it was challenging, it shone a light on what we can do better to serve you and your support needs.
Embracing New Technology
Historically, we have utilized video calls with our support department to diagnose your machines and check-in with our clients. As the pandemic made travel out of the question, it became clear that video calls were the new normal.
To service your unique needs, we wanted to take it a step further with our video support capabilities. We are excited to announce we can offer augmented reality video call software!
Watch It In Action
Key Features
The software, called Zoho Lens, has a host of features to ensure we can accurately identify issues, collaborate and get things done easier than ever before.
Session Recording
Record the live stream sessions so you can archive each support call and have a knowledge base at your fingertips.
Highlighting on 3D Objects
Augmented reality highlighting on 3D objects allow either person to draw and write directly onto the live screen.
Freeze Image & Screenshot
Screen capture the livestream to document specific events or use for analysis later. Freeze certain elements of the video to ask questions, clarify or explore in greater detail.
Cost Effective
Eliminate travel expenses and receive the same level of service with our remote video support.
